Online Purchases Refund Policy:

When you buy from Gas Appliances NI  we want you to be happy with your purchase. However, we know sometimes you may wish to return products you have bought from us.

If you change your mind:

• If you want to return a product you have bought online from Gas Appliances NI because you have changed your mind, please contact us within 14 days of receipt, so we can arrange collection by our carrier. You will be responsible for the collection cost if the product is not faulty or damaged.
• Products must be in their original packaging and unopened if you want to return for a refund
• We ask that you look after the product whilst it’s in your possession and that when you return the product to us you also let us have all the original packaging, tags, labels and accessories.
• Refunds will be processed within 2 working days of the goods being received by us.

If your product arrives damaged or is faulty:

• If any of our products arrive damaged or faulty, please contact us within 24 hours so that we can rectify the problem to your satisfaction.
• It is rare that a product arrives damaged but if it does you can refuse the item at point of delivery and it will be returned with the driver. If the product is damaged it must not be used or installed or there will be no exchange or return.

If you would like to exchange or replace a product:

• Please contact us

Return charges:

• If you are returning a damaged or faulty product, you WILL NOT be responsible for the cost of returning the product to us.
• If you are returning a product for any other reason than it being damaged or fauty then you WILL be responsible for the cost of returning the product to us.

Obtaining your refund:

• If you are entitled to a refund, we will refund you directly onto the card that was used to make the purchase.
• Refunds for products purchased under a promotional offer will be based on the terms of the promotional price. Your statutory rights are not affected