Delivery Policy

Shipping Methods

We have two shipping methods. Our products will either be shipped via Parcel Delivery or Palletised Delivery.

Parcel Delivery – All goods that can be sent via the parcel courier network un-palletised.
Palletised Delivery – Heavy/Bulky goods that need to be sent on a pallet via the pallet network.

Delivery costs associated with each of these shipping methods are shown below.

Parcel Delivery Costs 

UK (NI, Wales, England, Scotland)
Free delivery on all parcel orders above £100. Orders below £100 are charged at £2.50 plus £0.50 per kg.

UK offshore Islands (Outer Hebrides, Shetland and Orkney Islands, Channel Isles, Isle of White, Isle of Man)
Orders below £100 are charged at £3 plus £0.75 per kg. Order over £100 are charged at £3 plus £0.45 per kg.

Ireland & Rest of Europe
Please contact us for shipping quotes and to place an order.

Palletised Delivery Costs

Additional shipping fees applies to palletised products. These fees vary depending on the type of product, quantity and delivery location.

At checkout, the overview will display the various shipping fees should this apply to items in your basket.

Delivery Times

Estimated delivery times of our products can be found on the product page underneath the ‘Add to basket‘ button.

All of our products will be identified as either ‘In Stock’, ‘Available on Backorder’ or ‘Out of Stock’. Details of which, will be shown above the ‘Add to basket’ button.

Goods listed as ‘In Stock’ means they are held physically and readily available for delivery within 3-4 working days.

Goods listed as ‘Available on backorder’ will incur longer delivery times. These will be delivered to you once we receive these from our suppliers or manufactures. The estimated delivery time will be shown on the product page but for a more accurate timeframe then contact us prior to placing the order. Generally, most items ‘Available on backorder’ will be delivered within 6-8 working days.

If however, no estimated delivery time is shown then we will deliver goods ordered by you as soon as possible to the shipping address you give us, but in any event within 28 working days of your order. 

If you place an order and the expected delivery date is not of your satisfaction or is delayed, then the sale can be cancelled and we shall return all monies paid by you to us under the contract of sale.

Goods listed as ‘Out of Stock’ means the product is temporarily unavailable.

We reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.

Tracking & Receiving Orders

Due to our goods range of sizes, weights and delivery locations, we use a number of different couriers for delivery. In all cases, all orders will be tracked or a proof of delivery will be used. If a tracking number is available, then you will be provided it via an email, from us. For orders that are sent via a pallet, you may be contacted by the courier to arrange a delivery time.

Upon receipt of pallet orders, you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 14 working days of the delivery of the goods in question.

Import Duty

Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country’s government.

If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Brands we Stock

We pick the very best so you can be assured of the quality. So you can shop with confidence. Browse by brand below.

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