Delivery Policy
Delivery Costs
Northern Ireland – Free delivery available on all orders above £100
Mainland UK – Shipping costs (if applicable) calculated at checkout
Ireland – Please contact us for shipping costs or to place an order
Delivery Times
Estimated delivery times of our products can be found on the product page.
If however, no estimated delivery time is shown then we will deliver goods ordered by you as soon as possible (usually between 3 – 12 days) to the shipping address you give us, but in any event within 28 working days of your order.
Please contact us if you would like a more accurate delivery time on specific items before ordering.
If your order is estimated to take longer than 12 days for delivery then we will notify you. If an expected delivery date is not of your satisfaction, then the sale can be cancelled and we shall return all monies paid by you to us under the contract of sale.
However we reserve the right not to make deliveries outside the United Kingdom unless our ordering form provides that facility.
Goods listed as ‘In Stock’ means they are held physically or readily available from our various suppliers.
Goods listed as ‘On backorder’ will incur longer delivery times. These will be delivered to you when they become available and an accurate timeframe can be confirmed by contacting us prior to placing the order.
Tracking & Receiving Orders
Due to our goods range of sizes, weights and delivery locations, we use a number of different couriers for delivery. In all cases, all orders will be tracked or a proof of delivery will be used. If a tracking number is available, then you will be provided it via an email, from us. For orders that are sent via a pallet, you may be contacted by the courier to arrange a delivery time.
Upon receipt of pallet orders, you may be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as “UNCHECKED”. Failure to do so may affect any warranty claims that you make thereafter.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 14 working days of the delivery of the goods in question.
Import Duty
Goods dispatched to other countries outside of the EU may be liable to Import Duty, Tax or VAT. When ordering from us you agree to pay any such Duties which may be imposed by your country’s government.
If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.